PRIVACY POLICIES

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FAQ 1 — What information do we collect?

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We may collect personal information including your name, email address, phone number, postcode, and details relating to your enquiry or interest in our properties. We also collect information you submit through Facebook Lead Ads, as well as non‑identifying data such as device type, pages visited, and general website usage.

 

FAQ 2 — How do we collect your information?

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We collect information when you:

• Submit an enquiry on our website

• Complete a Facebook Lead Ad form

• Contact us by phone, email, or social media

• Interact with our website through cookies, analytics tools, or tracking pixels

 

Facebook provides us with your details in accordance with their Data Policy and Lead Ads Terms.

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FAQ 3 — How do we use your information?

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We use your information to:

• Respond to your enquiry

• Provide information about our properties and services

• Contact you regarding availability, inspections, or follow‑up

• Improve our website and advertising

• Send marketing updates (only if you opt in)

 

We do not sell or rent your information to third parties.

 

FAQ 4 — Who do we share your information with?

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We may share your information with:

• Service providers (hosting, email, CRM, advertising)

• Facebook, when you interact with our ads

• Professional advisers

• Government authorities if required by law

 

All third parties must comply with Australian privacy standards.

 

FAQ 5 — How do we store and protect your information?

Your information is stored securely using reputable platforms. We protect it from unauthorised access, misuse, or disclosure and retain it only as long as necessary for the purposes outlined in this policy.

 

FAQ 6 — How can you access or update your information?

You may request access to, correction of, or deletion of your personal information at any time by contacting us: Email: admin@pacificretirementvillages.com.au / Phone: 07 3523 3366

 

FAQ 7 — How do marketing communications work?

If you opt in to receive updates, you may unsubscribe at any time by clicking the link in our emails or contacting us directly.

 

FAQ 8 — How does Facebook Lead Ads compliance work?

By submitting your details through a Facebook Lead Ad, you acknowledge that:

• Your information is collected by Pacific Retirement Estates Limited

• Your data will be used in accordance with this Privacy Policy

• Facebook may also process your information under its own policies

 

COOKIES POLICIES 

 

FAQ 9 — What are cookies?

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Cookies are small text files stored on your device when you visit our website. They help the site function properly, improve your experience, and provide anonymous usage insights.

 

FAQ 10 — What types of cookies do we use?

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Essential Cookies

Required for the website to function (navigation, secure areas, forms).

 

Analytics Cookies

Used by tools like Wix Analytics, Google Analytics, and Facebook Pixel to understand visitor behaviour.

 

Advertising Cookies

Used for retargeting and measuring the effectiveness of our marketing campaigns.

 

FAQ 11 — Why do we use cookies?

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We use cookies to:

• Ensure the website works correctly

• Improve performance and user experience

• Understand how visitors use our site

• Measure advertising effectiveness

• Deliver relevant marketing (if you opt in)

 

FAQ 12 — Do third parties use cookies on our site?

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Yes. Third‑party providers such as Wix, Google, and Facebook may place cookies when you visit our site. These providers use cookies according to their own privacy policies.

 

FAQ 13 — How can you manage or disable cookies?

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You can manage cookies through your browser settings. You may block or delete cookies, but doing so may affect website functionality.

 

FAQ 14 — How can you contact us about privacy or cookies?

For any questions, please contact:

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Pacific Retirement Estates Limited ABN 65 669 431 065

Email:      admin@pacificretirementvillages.com.au

Phone:      07 3523 3366